Customer Home Experience Executive x2

Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum Hours: 36 per week Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region) We''re looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer''s new home. We''ll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You''ll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you''ll be responsible for creating high quality Home User Guides for each new home. You''ll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few ..... full job details .....