Customer Happiness Executive

About UsZest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.The RoleWe''re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers'' trips. You''ll handle bookings, solve problems, and make sure every customer feels supported and valued.What You''ll Be DoingSupporting customers via phone, email and live chatManaging bookings, amendments and cancellationsSolving queries and turning problems into positive experiencesBuilding rapport and spotting opportunities to add valueGoing the extra mile to exceed expectations every timeWhat We''re Looking ForCustomer service experience (office/contact centre)Great communicator with a friendly, confident mannerCalm under pressure, empathetic, and solutions-focusedPositive attitude with a passion for helping peopleGood IT skills and attention to detailWhat You''ll GetCompetitive salary + discretionary bonus33 days holiday (incl. bank holidays)Pension with enhanced contributionsRetail discounts, gym membership and wellbeing support24/7 GP service + Employee Assistance ProgrammeRegular company eventsHours40 hours per week on a shift basis:Mon-Fri 8am-7pm Sat and BH 8am-5pm Sun 10am-4pmIf you love helping people and want to be part of a company that truly puts customers first, we''d love ..... full job details .....