Customer Focussed Marketing and Product Support

Edenbridge, Kent £28K Office-basedOverviewWe are looking for a proactive, people-focused candidate to manage day-to-day customer service operations while turning customer feedback into valuable insights for product, marketing, and marketplace teams.This role combines team coordination, hands-on customer support, and insight-driven content improvement.Key ResponsibilitiesCustomer Service and Team CoordinationOversee and support a small remote customer service teamManage workload, service quality, and response standardsHandle complex or escalated customer queries and complaintsLiaise with internal teams to resolve delivery or fulfilment issuesCustomer Insight and ReportingAnalyse customer feedback and produce regular reportsIdentify trends, product issues, and improvement opportunitiesManage and respond to online reviewsMaintain accurate CRM records and customer dataContent and Marketing SupportUse customer insights to improve product listings and FAQsSupport marketing and marketplace teams with content ideasHelp refine messaging, product descriptions, and ad briefsHighlight common customer questions and objectionsCRM and OperationsManage CRM system and ensure data accuracyExtract data and generate reportsImprove processes and drive operational efficiencyAbout You2+ years'' customer service experienceExperience coordinating or supporting a team (ideal)Confident handling escalations and sensitive situationsStrong communication and organisation skillsComfortable using CRM ..... full job details .....