https://jobs.co.uk/job/customer-feedback-officer-sellick-partnership--221739cd-5fb1-4ea7-9a36-a67eaad3e2dc RSS feed for Customer Feedback Officer at Sellick Partnership. en-gb Thu, 06 Aug 2026 00:24:58 GMT https://jobs.co.uk/job/customer-feedback-officer-sellick-partnership--221739cd-5fb1-4ea7-9a36-a67eaad3e2dc https://jobs.co.uk/job/customer-feedback-officer-sellick-partnership--221739cd-5fb1-4ea7-9a36-a67eaad3e2dc Tue, 04 Aug 2026 11:51:56 GMT Location: Exeter | Salary: 33163.00-33163.00 Annual | Type: Contract | Customer Feedback OfficerExeter - hybrid working6 month contract 33,163 per annum 37 hours per weekSellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract. This role focuses on handling customer feedback, including complaints and compliments. You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements.Key Responsibilities of the Customer Feedback Officer include:Tailor support services to proactively reduce complaints and increase customer satisfaction.Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.Review customer feedback to develop actionable improvement plans and support a high-performance team cultureThe successful Customer Feedback Officer will have:Proven experience of managing customer service complaints.Experience in working in a customer service environment.Please contact Lucy Giles in the Derby office for more in... Contract