https://jobs.co.uk/job/customer-feedback-officer-building-recruitment-company--a5ce7a6a-e892-43ab-92e2-a33886a08387 RSS feed for Customer Feedback Officer at Building Recruitment Company. en-gb Tue, 21 Jul 2026 21:10:19 GMT https://jobs.co.uk/job/customer-feedback-officer-building-recruitment-company--a5ce7a6a-e892-43ab-92e2-a33886a08387 https://jobs.co.uk/job/customer-feedback-officer-building-recruitment-company--a5ce7a6a-e892-43ab-92e2-a33886a08387 Tue, 21 Jul 2026 11:51:58 GMT Location: Bristol | Salary: 17035.00-17035.00 Annual | Type: Permanent | Job Title: Customer Service OfficerType: FTC until the end of January 2027Location: BristolSalary: FTE is £30,015 Hours: 21 hours a week BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.Duties:Deliver professional and customer-focused service in line with organisational values and objectives.Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.Liaise with colleagues and contractors to resolve customer queries effectively.Handle difficult or sensitive situations calmly and professionally.Escalate safeguarding concerns and complex issues where appropriate.Maintain accurate records and update systems with customer information and service requests.Support performance targets including call q... Permanent