Customer Feedback Ambassador

Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment? Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes. As part of our Customer Service contact centre team, you''ll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you''ll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters. About the role You''ll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you''ll ensure every customer feels heard, supported and treated fairly. You''ll: About you We''re looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences. You''ll have: About the team We''re about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and ..... full job details .....