Customer Experience Team Member

Full-Time RoleOutstanding facilities and office environment - staff fun daysFree parking and immediate starts availableWe are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people.Daily responsibilities include:Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more.Updating the in-house CRM system.Working with and consolidating Microsoft Excel spreadsheets.Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months'' experience in a customer service advisor role).Hours of work:7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday.Rate of pay:£12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks.Benefits include:30 days'' annual leave (pro rata).Work-from-home options once on a permanent contract.Potential overtime opportunities paid at time and a half.Reward and recognition schemes, including Employee of the Month awards and prizes.Free on-site parking.Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan.Pool table and dartboard in the canteen.Large screens ..... full job details .....