Customer Experience Team Leader

We are looking for an experienced and passionate Customer Experience Team Leader to champion outstanding customer service across our organisation. In this rewarding role, you will lead and motivate a team of Customer Experience Advisors, driving performance and maintaining the highest standards of service delivery - ensuring that every customer interaction reflects our commitment to meeting diverse needs and exceeding expectations.Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King''s Lynn and West Norfolk''s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We''ve had numerous achievements, including delivering our customers'' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.RequirementsOutline of key responsibilities Lead, coach and mentor a high-performing Customer Experience team, role modelling excellence and embedding a culture of fairness, transparency, dignity and respect in every customer interactionOversee the resolution of complex ..... full job details .....