https://jobs.co.uk/job/customer-experience-team-leader-complaints-niyaa-people-ltd--f355ec2b-c5f2-4400-b01d-cc0cd8b4ac13 RSS feed for Customer Experience Team Leader (Complaints) at Niyaa People Ltd. en-gb Mon, 06 Jul 2026 23:50:46 GMT https://jobs.co.uk/job/customer-experience-team-leader-complaints-niyaa-people-ltd--f355ec2b-c5f2-4400-b01d-cc0cd8b4ac13 https://jobs.co.uk/job/customer-experience-team-leader-complaints-niyaa-people-ltd--f355ec2b-c5f2-4400-b01d-cc0cd8b4ac13 Sun, 05 Jul 2026 23:00:00 GMT Location: Birmingham | Salary: £29 - £30.83/hour | Type: Contract | Join a well-established Housing Association in a rewarding leadership role where you''ll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You''ll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We''d love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complain... Contract