Customer Experience Team Leader (Complaints)

Join a well-established Housing Association in a rewarding leadership role where you''ll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation.This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation.You''ll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector.We''d love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service.As a Customer Experience Team Leader (Complaints), you will be:Leading, motivating and developing a team of Customer Experience AdvisorsManaging the end-to-end complaints process, ensuring timely and high-quality ..... full job details .....