Customer Experience Support

This automotive company with offices in Leeds is looking to appoint an experienced Customer Service Advisor to join their busy customer service team. The successful candidate will have a strong customer service background and be passionate about delivering exceptional customer care to their customers. Working in this hybrid-based role, the customer service advisor will support with a range of tasks from new account set ups to renewals alongside updating and maintaining accurate records. Key duties will include; Manage a high volume of inbound calls and email enquiries, providing exceptional customer service Act as the first point of contact, resolving enquiries efficiently and professionallyComplete administrative tasks accuratelyWork with the Accounts team to manage customers'' accountsMaintain accurate records and update systems promptly to meet agreed deadlines Working 9-5.30 Monday-Friday this 12-month FTC Maternity cover is to start immediately; the successful applicant will have; 2-4 years customer service experienceExcellent verbal and written communication skillsStrong problem-solving skillsHigh attention to detail and accuracyWell-organised with the ability to prioritise workloads effectivelyPositive, enthusiastic approach Proficient in Microsoft Office, particularly Excel, with the ability to analyse data and identify trends.Strong interpersonal and influencing skills This is a great opportunity to join a vibrant and engaging organisation, this 12-month FTC is to ..... full job details .....