Customer Experience Supervisor

Customer Experience SupervisorLewes - Car Driver Required IdeallyFull time 31,500Are you an experienced people leader with a passion for customer service and operational excellence? We''re recruiting for a Customer Experience Supervisor to join a busy, customer focused organisation where no two days are the same.This is a varied role combining team leadership, customer experience, operational coordination and event support. You''ll play a key part in ensuring smooth day to day operations, developing team performance and delivering exceptional service standards across a high-volume customer environment.Key ResponsibilitiesLead, motivate and develop a customer facing team to deliver outstanding service standards.Oversee daily operations, ensuring processes run efficiently and customer expectations are exceeded.Support performance management, coaching and training activities.Handle escalated customer enquiries, providing effective solutions.Monitor service levels, productivity and key performance indicators.Identify opportunities to improve processes, systems and ways of working.Support the delivery of projects and operational initiatives.Ensure compliance with company policies, procedures and data protection requirements.Act as an operational lead during peak periods, events and key business activities.Build strong relationships with internal stakeholders and external partners.About YouPrevious supervisory or team leadership experience within customer serviceProven experience ..... full job details .....