Customer Experience Specialist

Customer Experience SpecialistWe are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.The RoleYou''ll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You''ll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.Key ResponsibilitiesHandle customer queries efficiently and professionallyProvide accurate information and resolve issues first timeUpdate customer records using internal systemsFollow set processes, quality standards, and compliance requirementsWork collaboratively as part of a supportive teamEngage in training, coaching, and continuous improvement activitiesSkills andamp; Experience RequiredPrevious customer service or contact centre experience preferredStrong communication and listening skillsConfident using computers and multiple systemsCustomer-focused with a positive and professional approachAbility to work flexibly, including some weekend workingWorking HoursFlexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both Full time and part time options may be available.Additional InformationOffice-based role in DurhamBPSS security clearance required (or willingness to undergo ..... full job details .....