Customer Experience Specialist

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets.Job description* As a Customer Experience Specialist, you''ll be responsible for delivering a first-class customer experience to help make NSandamp;I the UK''s most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.* Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.* Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NSandamp;I the UK''s most trusted savings provider.* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.* As a Customer Experience Specialist, you''ll be responsible handling high volumes of calls throughout the day (150+ calls).Skills we need* Customer Focus: Committed to building excellent relationships with customers, based ..... full job details .....