Customer Experience Specialist

Customer Experience SpecialistQuorum Business Park, The Hub, Q11, Benton Ln, Newcastle upon Tyne NE12 8BUSalary: £26,536 Hours: 37.5 Hours per Week (Full Time) Working Pattern: Flexible shifts Training: 4 Weeks Fully On-Site Training Hybrid Working: Potential hybrid opportunities following successful completion of training Start date: 17/08/2026About the OpportunityWe are currently recruiting for multiple Customer Experience Specialists to join a large and well-established organisation within the financial services sector.We''re looking for customer-focused professionals who genuinely enjoy speaking with people, solving problems, and making a positive difference through outstanding service. If you''re seeking a role where you can develop your skills, grow your career, and become part of a supportive team, we''d love to hear from you.The RoleAs a Customer Experience Specialist, you will act as a key point of contact for customers, handling inbound enquiries and ensuring every interaction is managed professionally and efficiently.You''ll play an important role in delivering excellent customer outcomes whilst supporting the organisation''s commitment to maintaining industry-leading service standards.Key ResponsibilitiesManaging inbound customer enquiries via telephone.Providing outstanding customer service on every interaction.Resolving customer queries efficiently and accurately.Supporting customers with a variety of account-related and service-related enquiries.Gathering and ..... full job details .....