Customer Experience Specialist

Customer Experience Specialist Location: Glasgow - 5 days per week Duration: 12 months intially About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service. Key Responsibilities Deliver a first-class customer experience by resolving customer queries efficiently at first contact. Handle a high volume of inbound calls (typically 150+ calls per day). Meet quality assurance, compliance and customer satisfaction targets. Participate in ongoing training, coaching and personal development activities. Work collaboratively with colleagues to achieve team objectives. Support business improvements by identifying customer trends and escalating technical issues where appropriate. Ensure all legal, regulatory and compliance requirements are followed. Skills and Experience We''re looking for candidates with: Previous experience within a customer service or contact centre environment. Excellent verbal communication and interpersonal skills. Strong customer-focused approach with a passion for delivering excellent service. Good IT and computer literacy. Ability to work effectively in a fast-paced, target-driven environment. Strong team-working skills with a positive and flexible attitude. Willingness to learn and continuously develop. Working Pattern A ..... full job details .....