Customer Experience Specialist

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description As a Customer Experience Specialist, you''ll be responsible for delivering a first-class customer experience to help make NSandI the UK''s most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below. Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience. Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NSandI the UK''s most trusted savings provider. Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training. As a Customer Experience Specialist, you''ll be responsible handling high volumes of calls throughout the day (150+ calls). Skills we need Customer Focus: Committed to building excellent relationships with customers, based on a full ..... full job details .....