https://jobs.co.uk/job/customer-experience-specialist-orion-electrotech--75e6aab6-77b7-461f-bda9-1c6bfc14c5bd RSS feed for Customer Experience Specialist at Orion Electrotech. en-gb Mon, 25 May 2026 07:25:29 GMT https://jobs.co.uk/job/customer-experience-specialist-orion-electrotech--75e6aab6-77b7-461f-bda9-1c6bfc14c5bd https://jobs.co.uk/job/customer-experience-specialist-orion-electrotech--75e6aab6-77b7-461f-bda9-1c6bfc14c5bd Thu, 21 May 2026 23:00:00 GMT Location: Shropshire | Salary: £26000 - £33000/annum | Type: Permanent | Customer Experience Specialist Location: Telford, UK (100% on-site) Contract: Full-time, Monday–Friday (37.5 hours per week) We are seeking a highly organised and customer-focused Customer Experience (CX) Specialist to join the Industrial Physics Global Customer Experience team. This role is critical in delivering a best-in-class customer journey across the full lifecycle—from pre-purchase through to post-purchase. You will play a central role in managing sales and service transactions while working cross-functionally with teams such as Sales, Service, Operations, and Finance. Acting as a key point of contact for customers, you will ensure accuracy, efficiency, and high-quality service across all interactions. This role requires strong problem-solving skills, agility, and the ability to manage multiple priorities while maintaining excellent communication with both internal and external stakeholders. Key Responsibilities of this Customer Experience Specialist role: Review Sales and Service quotes carefully, ensuring accuracy and compliance with company standards and business practices Process Sales and Service orders in alignment with quotes, contractual terms, and c... Permanent