https://jobs.co.uk/job/customer-experience-specialist-order-processing-brampton-recruitment-ltd--e54c40e8-6b9e-4fba-8b72-fe28f05af032 RSS feed for Customer Experience Specialist - Order Processing at Brampton Recruitment Ltd. en-gb Wed, 10 Jun 2026 10:35:48 GMT https://jobs.co.uk/job/customer-experience-specialist-order-processing-brampton-recruitment-ltd--e54c40e8-6b9e-4fba-8b72-fe28f05af032 https://jobs.co.uk/job/customer-experience-specialist-order-processing-brampton-recruitment-ltd--e54c40e8-6b9e-4fba-8b72-fe28f05af032 Tue, 09 Jun 2026 11:53:12 GMT Location: Stone | Salary: 26000.00-26000.00 Annual | Type: Permanent | Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist, you will support customers with enquiries and process sales orders. Job Description: Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution Mailbox Management: Ensure active management of CS Sales and Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible. Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. Communication: Internal and External communication to ensure fast and accurate processing of orders Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectations and logg... Permanent