https://jobs.co.uk/job/customer-experience-specialist-opus-technology--c327d00d-d90e-4f68-962c-3762526feb7f RSS feed for Customer Experience Specialist at Opus Technology. en-gb Sun, 18 Oct 2026 00:43:25 GMT https://jobs.co.uk/job/customer-experience-specialist-opus-technology--c327d00d-d90e-4f68-962c-3762526feb7f https://jobs.co.uk/job/customer-experience-specialist-opus-technology--c327d00d-d90e-4f68-962c-3762526feb7f Thu, 15 Oct 2026 23:00:00 GMT Location: Reigate | Salary: £28860/annum | Type: Permanent | Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team The Customer Experience Specialist role will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: Maintaining Customer Satisfaction Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets Competency on all supplier portals and communication processes Ad hoc cover for accepting orders/deliveries, dealing with post Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join) Salary £28,860k pa 25 Days Holiday + 8 Bank Holidays Hybrid working for a good work/life balance – 3 days a week in our Reigate office Other organi... Permanent