Customer Experience Specialist

Customer Experience SpecialistGuildford (Hybrid: 3 days office / 2 days home)£28,000-£30,000 per annumAre you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You''ll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.What You''ll Do:Be the central contact for our customers, owning their journey from first interaction to resolutionManage inbound/outbound calls and service emailsRespond to information requests and support queries across regional sales branchesResolve queries or escalate them appropriately within the businessPerform admin duties and manage customer interactions via our portalCollaborate with other departments to ensure timely and accurate service deliveryProvide valuable customer insights to the management teamWhat You''ll Bring:Proven experience in a phone-based customer service roleA proactive, solutions-focused mindset with excellent attention to detailStrong written and verbal communication skillsConfidence using Microsoft Office (Word, Excel, Outlook)Team-oriented approach with the ability to manage your own workloadBonus: Basic understanding of financial servicesPerks and Benefits:Hybrid working (3 office days, 2 remote)Free on-site parkingAccess to kitchen, and on-site ..... full job details .....