https://jobs.co.uk/job/customer-experience-specialist-faith-recruitment--4b4a1007-7b59-4aba-a23c-4276add09206 RSS feed for Customer Experience Specialist at Faith Recruitment. en-gb Wed, 10 Jun 2026 12:38:11 GMT https://jobs.co.uk/job/customer-experience-specialist-faith-recruitment--4b4a1007-7b59-4aba-a23c-4276add09206 https://jobs.co.uk/job/customer-experience-specialist-faith-recruitment--4b4a1007-7b59-4aba-a23c-4276add09206 Fri, 05 Jun 2026 11:52:07 GMT Location: Guildford | Salary: 28000.00-28000.00 Annual | Type: Permanent | Customer Experience SpecialistGuildford (Hybrid: 3 days office / 2 days home) 28,000- 30,000 per annumAre you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You''ll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.What You''ll Do:Be the central contact for our customers, owning their journey from first interaction to resolutionManage inbound/outbound calls and service emailsRespond to information requests and support queries across regional sales branchesResolve queries or escalate them appropriately within the businessPerform admin duties and manage customer interactions via our portalCollaborate with other departments to ensure timely and accurate service deliveryProvide valuable customer insights to the management teamWhat You''ll Bring:Proven experience in a phone-based customer service roleA proactive, solutions-focused mindset with excellent attention to detailStrong written and verbal communication sk... Permanent