Customer Experience - Sales Support

Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist, you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes. Job Description: Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution Mailbox Management: Ensure active management of CS Key Accounts mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible. Key Account Support: primary customer service contact for key accounts and strategic accounts Lead Qualification: Qualify all sales leads before passing to the sales team Customer Success: Proactively engage with disengaged accounts to assess their needs and identify ways to re-engage the company Order Processing: Process all Key Account orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. Communication: Internal and External communication to ensure fast and accurate processing of orders. Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI. Credits / Returns: Ensure all complaints, credits and returns are ..... full job details .....