Customer Experience Representative

Customer Experience Representative We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! If you have at least one year s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment this could be the role for you! We have roles available in Sunderland for a start date of 4th January 2027 This is a full time position, working a shift pattern covering the opening hours of 8am 8:30pm Monday to Friday, 8am 6pm Saturday and 9am 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays. Salary for this position is £25,500 basic + £2500 shift allowance totalling to £28,000 per annum. Please note this is a hybrid position with a 50/50 split between working from the office and at home, however for the first 3 months whilst training and developing you are required to be in the office full time. Full in-depth training is provided for this position. The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations and payment queries to achieve a ''first time resolution'' while competently managing the customer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence. Key Accountabilities and Responsibilities: Deliver an exceptional Customer experience taking ownership of any past, ..... full job details .....