https://jobs.co.uk/job/customer-experience-representative-german-speaking-hays-specialist-recruitment-limited--9c2d0d42-2151-4c4d-a50a-f6103b068289 RSS feed for Customer Experience Representative (German Speaking) at Hays Specialist Recruitment Limited. en-gb Fri, 12 Jun 2026 18:01:38 GMT https://jobs.co.uk/job/customer-experience-representative-german-speaking-hays-specialist-recruitment-limited--9c2d0d42-2151-4c4d-a50a-f6103b068289 https://jobs.co.uk/job/customer-experience-representative-german-speaking-hays-specialist-recruitment-limited--9c2d0d42-2151-4c4d-a50a-f6103b068289 Fri, 12 Jun 2026 11:52:24 GMT Location: Northampton | Salary: 27000.00-27000.00 Annual | Type: Permanent | Customer Experience Representative (German Speaking) Due to our client''s exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won''t just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.The RoleYou will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.Key ResponsibilitiesProduct Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.Customer Support: Respond to queries promptly via phone, email, social media, and live chat.Insight and Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user e... Permanent