Customer Experience Representative (German Speaking)

Customer Experience Representative (German Speaking) Due to our client''s exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won''t just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.The RoleYou will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.Key ResponsibilitiesProduct Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.Customer Support: Respond to queries promptly via phone, email, social media, and live chat.Insight and Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.RequirementsLanguage Skills: Fluent English and German speaker (written and verbal). Experience: At least two years in a customer experience, support, or sales-focused role.Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas ..... full job details .....