Customer Experience / Proposition Manager

Customer Experience / Proposition Manager Location: Flexible with regular travel to Mansfield and East Finchley (London) Salary: Competitive Type: Full-time Hybrid Agency-side Are you passionate about shaping customer experiences that drive real business impact? Do you thrive in fast-paced environments and love working across cross-functional teams? If so, we want to hear from you. We re looking for a talented and enterprising Customer Experience / Proposition Manager to join a successful marketing agency team, with a primary focus on a hospitality account. This is a commercially minded role that blends strategic thinking with executional excellence. Here''s how you''ll craft a symphony of success: Leading the CX and proposition development across a key agency client Building strong stakeholder relationships and influencing cross-functional teams Delivering against briefs and ensuring alignment across client teams Conducting research, benchmarking, and analysing data to define best-in-class customer experiences Supporting concept development for future retail environments Representing the voice of the customer in cross-functional working groups Identifying opportunities to grow the client retainer and generating incremental revenue for the agency Supporting the growth and development of the agency s CX function Engaging in professional development, benchmarking, and industry events Contributing to entrepreneurial initiatives and helping shape new propositions We re ..... full job details .....