Customer Experience Project Manager

Overview

CUSTOMER EXPERIENCE PROJECT MANAGERMIDLANDS, HYBRID£44-46KAs a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our client’s project is already underway so the ideal candidate will be available on a short notice period.Benefits

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.Responsibilities

Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagementDriving training and adoption strategies to embed new systems and processes, working closely with operational teamsIdentifying trends and feedback to make informed recommendations for service improvementSupporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)Providing detailed information on project progress, risks, and change readiness to support operational planning and deliveryCollaborate effectively with project colleagues and the wider groupRequired Skills and Experience

Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.Strong project management skills, with experience in leading cross-functional teams through complex change programmes.Experience in developing and reviewing policies and procedures to support business change and operational improvement.Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.Proficient in MS Project and JiraA full valid driving licence is essential.Next Steps

If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\''t contacted within 7 days, please assume your application was not ..... full job details .....