Customer Experience Operations Manager

Job Title: Customer Experience Operations ManagerLocation: ExeterSalary: 32,000 - 35,000 DOEHours: Full Time, Office BasedKey Benefits Include:27 days holiday plus bank holidaysAdditional paid leave and long-service rewardsPrivate healthcare and dental cover24/7 GP access and wellbeing supportEnhanced pension contributionsElectric vehicle, cycle-to-work and technology schemesQuarterly reward and recognition opportunitiesEmployee discounts and lifestyle benefitsRegular social events and networking opportunitiesOngoing career development opportunities About the Role:An exciting opportunity has arisen for an experienced Customer Experience Operations Manager to join a growing and customer-focused organisation based in Exeter.This is a fantastic opportunity for a passionate people leader who thrives on delivering exceptional customer experiences. You will play a key role in leading a customer-facing team, managing operational performance, handling escalations and ensuring customers receive an outstanding service at every stage of their journey.Working closely with stakeholders across the business, you will drive service excellence, support continuous improvement initiatives and help create a positive and high-performing team culture.This is a varied and fast-paced role that would suit someone who enjoys problem-solving, coaching others and building strong internal and external relationships. Key Responsibilities:Lead, coach and develop a customer-facing team.Drive team ..... full job details .....