Customer Experience - Operations Assistant

Customer Experience and Operations Assistant Salary: up to £27,510 per annumHours: Monday-Friday, 07:45-16:00We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination-offering you the opportunity to develop your skills in a fast-paced manufacturing environment.You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales.Key Responsibilities• Ensure customer orders are manufactured, picked, and dispatched accurately and on time• Manage and resolve order queries efficiently• Liaise with production, sales, and logistics teams to ensure smooth order processing• Communicate effectively with couriers, suppliers, and other external partners• Support stock management, including checks, replenishment, and rotation of products• Schedule and oversee waste removal in line with environmental regulations• Maintain and clean manufacturing and warehouse equipment• Provide excellent in-store customer service, including product recommendations and sales support• Build and maintain strong relationships with customers and key stakeholdersAbout You• Previous experience in customer service, administration, or ..... full job details .....