Customer Experience Officer

Customer Experience Officer - Fixed Term Contract (Midlands Metro) Your new company Midland Metro Limited (MML) operates the West Midlands Metro, delivering essential transport services across the region. The organisation is focused on safety, professionalism, and delivering an exceptional customer journey. As a highly visible public transport operator, MML plays a key role in connecting communities while maintaining high operational and customer service standards.Your new role As a Customer Experience Officer, you will act as a frontline ambassador for Midland Metro Limited, ensuring customers receive a safe, informative and positive travel experience. Based across the network, you will provide ticket and travel advice, support customers during service disruption, and ensure all passengers hold valid tickets. You will also be responsible for reporting safety concerns, completing incident reports when required, and maintaining a professional presence at all times. The role is offered on a fixed-term contract and reports into the Operations Management Team.What you''ll need to succeed To succeed in this role, you will have proven experience in a customer-facing environment, ideally within a busy or pressurised setting. You will be an excellent communicator with strong interpersonal skills and the ability to remain calm when managing challenging situations. A proactive, "can-do" attitude is essential, along with high standards of professionalism and reliability.You must be 18 ..... full job details .....