https://jobs.co.uk/job/customer-experience-officer-energy-saving-trust--8fbab4e6-be5d-4bd0-84aa-6d2e4fd76fcd RSS feed for Customer Experience Officer at Energy Saving Trust. en-gb Tue, 26 May 2026 18:11:19 GMT https://jobs.co.uk/job/customer-experience-officer-energy-saving-trust--8fbab4e6-be5d-4bd0-84aa-6d2e4fd76fcd https://jobs.co.uk/job/customer-experience-officer-energy-saving-trust--8fbab4e6-be5d-4bd0-84aa-6d2e4fd76fcd Mon, 25 May 2026 23:00:00 GMT Location: Edinburgh | Salary: £27227/annum | Type: Permanent | Customer Experience Officer £27,227 per annum (depending on experience) Edinburgh - Flexible within Scotland. Home-based, blended or fully office based (from our office in Edinburgh) The role We’re looking for a passionate and proactive Customer Experience Officer to join our Services Delivery team. This is an exciting opportunity for someone who thrives on improving customer journeys, coaching others, analysing performance and driving service excellence. At Energy Saving Trust, we’re working to address the climate emergency by helping people and organisations reduce carbon emissions and make sustainable energy choices. In this role, you’ll play a key part in ensuring customers across Scotland receive a consistent, high-quality experience. You’ll work closely with advisors and managers to improve service standards through coaching, training, quality monitoring and continuous improvement initiatives. If you enjoy developing people, spotting opportunities to improve processes and creating positive customer outcomes, we’d love to hear from you. The team You’ll be joining a supportive and collaborative Services Delivery team that’s passionate about delivering ou... Permanent