Customer Experience officer

This is an exciting opportunity for a Customer Experience professional to join a reputable organisation in the financial services industry. The role focuses on delivering exceptional customer service and ensuring client satisfaction.

Client Details

Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.

Description

• Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
• Maintain a high standard of customer service to ensure client satisfaction and loyalty.
• Resolve customer complaints effectively while adhering to company policies and procedures.
• Processing payments when due or required.
• Processing new business applications.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide feedback.
• Identify opportunities for process improvements to enhance the customer experience.

Profile

A successful Customer Experience professional should have:

• Previous experience in a customer service role, ideally within financial services.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with professionalism and tact.
• Proficiency in using customer relationship management (CRM) tools.
• A detail-oriented approach and excellent organisational skills.
• Commitment to delivering high-quality customer service at all times.

Job Offer

• A competitive salary of -22,000 to -24,000, depending on experience.
• Opportunities to grow within the financial services industry.
• A supportive and professional workplace culture.
• Comprehensive training to help you excel in your role.

If you are passionate about customer service and want to make a difference, we encourage you to apply for this Customer Experience role today!