Customer Experience Manager

Overview:

A key role for a manufacturer in the Chorley area, the Customer Experience Manager takes ownership of customer satisfaction (CSAT) and the end-to-end customer journey, and acts as the primary point of escalation for customer complaints, both pre-sale and post-sale.
The role also owns the Group''s reputation across all Trustpilot pages. Working closely with customer service, sales, ..... full job details .....