Customer Experience Manager

Overview

At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.Why Join Us?

Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!Responsibilities

Fully own client relationships - forge authentic partnerships with innovative brands in the health and wellness sector.Oversee the onboarding process and ensure a seamless, impactful launch experience.Spot and act on upselling and cross-selling opportunities to drive revenue growth.Work collaboratively across teams to help our customers succeed and expand their accounts.Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated.Requirements

1-2 years of experience in Customer Success or Account ManagementA self-starter with exceptional communication and relationship-building skillsAmbitious, growth-driven, and motivated to make your markA customer advocate who''s solutions-focused and proactive in overcoming challengesExperience leading onboarding and implementationKnowledge of logistics, fulfilment, or supply chain industries is a plusBenefits

Competitive salary between

£35,000 - £40,000

per annumCareer development opportunities and ongoing trainingOn-site parkingSupportive and collaborative work culturePaid Birthday leaveFree food and ..... full job details .....