https://jobs.co.uk/job/customer-experience-manager-wolviston-management-services--bae5ffa9-bb5c-4a61-a54e-a5e57004dfcc RSS feed for Customer Experience Manager at Wolviston Management Services. en-gb Thu, 21 May 2026 09:11:20 GMT https://jobs.co.uk/job/customer-experience-manager-wolviston-management-services--bae5ffa9-bb5c-4a61-a54e-a5e57004dfcc https://jobs.co.uk/job/customer-experience-manager-wolviston-management-services--bae5ffa9-bb5c-4a61-a54e-a5e57004dfcc Tue, 05 May 2026 23:00:00 GMT Location: North Yorkshire | Salary: Negotiable | Type: Permanent | Wolviston Management Services are delighted to be supporting a growing, design-led retail  business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You''ll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty.   The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle — from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you''ll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand.   Key Responsibilities Own and continuously improve the end-to-e... Permanent