https://jobs.co.uk/job/customer-experience-manager-ubt--58e639db-22b2-4712-9b08-5b15e49ae9d3 RSS feed for Customer Experience Manager at UBT. en-gb Thu, 21 May 2026 06:07:31 GMT https://jobs.co.uk/job/customer-experience-manager-ubt--58e639db-22b2-4712-9b08-5b15e49ae9d3 https://jobs.co.uk/job/customer-experience-manager-ubt--58e639db-22b2-4712-9b08-5b15e49ae9d3 Tue, 19 May 2026 11:52:55 GMT Location: Caerphilly | Salary: 10000-500000 Annual | Type: Permanent | Our client is a long-established, family-run business with an excellent reputation for quality, service, and craftsmanship within the flooring industry, based in Caerphilly. The business has grown into a leading supplier of premium flooring solutions across the UK, supplying both retailers and builders'' merchants nationwide. As they embark on a journey of growth, they are now looking for Customer Experience Manager to join their team. This is an office based role, looking after an established team of 5. The key responsibility for the customer experience manager, is to lead and develop the Customer experience team to provide an outstanding experience to all internal and external customers, responsible for proactive inbound and outbound call management, lead conversion and pipeline maintenance and efficient order management. The role will champion the customer experience, advocating for customers'' needs within the organisationThis is a senior role that will sit within their Leadership TeamDuties and responsibilitiesDrive proactive Inbound call management - using calls as sales opportunities and delivering quality service.Implement order management process that ensures accuracy, eff... Permanent