Customer Experience Manager

Customer Experience Manager Manchester (Office Based) 70,000- 75,000 + Excellent BenefitsA progressive management role at the heart of a fast-growing, service-led business.We''re looking for an experienced Customer Experience Manager to lead client engagement, satisfaction and retention for a fast-growing, service-led business with a high-performance culture. The business takes a human-centric approach to service, working in partnership with its clients to improve satisfaction and drive innovation.This is a commercial, client-first role, ideal for a proven manager from a service-driven, high-volume or professional services environment. You''ll lead the Customer Solutions teams, using data, client feedback and technology to increase engagement, improve service and reduce attrition.What You''ll DoLead and develop the Customer Solutions teams, building a high-performing culture with open communication and the customer at the centre of every decision.Track client sentiment and usage patterns to spot where engagement can be increased and low usage addressed.Champion the client''s voice internally, so that feedback shapes both day-to-day operations and longer-term strategy.Work with multi-disciplinary teams to resolve issues, strengthen reputation and raise client satisfaction.Put strategies in place to cut cancellations and improve retention across every service line.Make sure every service issue is traced to its root cause and corrected promptly.Team up with payments colleagues ..... full job details .....