https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--e39126e4-e075-413a-a36b-a5268fc4b567 RSS feed for Customer Experience Manager - Social Housing at Howells Solutions Limited. en-gb Fri, 01 May 2026 18:25:02 GMT https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--e39126e4-e075-413a-a36b-a5268fc4b567 https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--e39126e4-e075-413a-a36b-a5268fc4b567 Fri, 01 May 2026 11:51:25 GMT Location: Berkhamsted | Salary: 40000.00-40000.00 Annual | Type: Permanent | Customer Service Manager - Social Housing Repairs and MaintenanceBased in Hemel Hempstead Full-Time, Permanent positionSalary: 42K + car allowanceWe are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs and Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers'' expectations.Key Criteria: Previous experience in Social Housing repairs and maintenanceExperience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be consideredExperience driving customer service best practice and complaint resolutionStrong people management skillsAdvanced IT Skills i... Permanent