Customer Experience Manager - Social Housing

Customer Service Manager - Social Housing Repairs and MaintenanceBased in Hemel Hempstead Full-Time, Permanent positionSalary: 47kWe are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Experience Manager to join their growing team based in Hemel Hempstead.This is an excellent opportunity for an experienced customer experience professional to play a key role within a fast-paced repairs, maintenance, and retrofit environment. The successful candidate will be responsible for driving customer satisfaction, service improvement, and resident engagement across responsive repairs, planned maintenance, and refurbishment programmes.As the Customer Experience Manager, you will lead the delivery of a high-quality customer journey for residents and clients, ensuring services are delivered in line with contractual obligations, customer expectations, and operational KPIs. You will act as a key escalation point for customer issues, oversee customer engagement initiatives, and use customer insight and data analysis to identify and implement service improvements.Key Responsibilities: Lead and develop teams to deliver outstanding customer and resident experiences across repairs and maintenance services Manage customer relationships, ensuring a consistently high level of service delivery and customer satisfaction Act as an escalation point for complex complaints and customer issues, ensuring ..... full job details .....