Customer Experience Manager

Are you passionate about creating exceptional customer experiences and turning customer insight into meaningful change? We''re partnering with a leading global brand to recruit an experienced Customer Experience Lead to take ownership of a high profile customer experience programme across the European region. This is an initial 12 month contract with a real opportunity to be extended or become permanent within the organisation. This is a fantastic opportunity for an experienced CX professional who combines strong analytical capability with the ability to influence, engage and drive change. You''ll use customer and dealer feedback to identify opportunities, shape improvement activity and ensure insight is translated into tangible outcomes across multiple European markets. Working across a complex network of internal teams, regional operations, distributors, dealers and external partners, you''ll play a key role in continually evolving the customer journey and ensuring the voice of the customer remains at the heart of decision making. The role You''ll be responsible for: Leading customer satisfaction measurement and wider customer experience survey programmes. Analysing customer feedback, survey results and performance trends to identify opportunities and translate insight into clear recommendations. Developing and delivering customer experience improvement initiatives across European markets. Providing regular customer satisfaction performance reporting, insight and ..... full job details .....