Customer Experience Manager

What you’ll be doing:Taking responsibility for the overall customer experience across the store, from checkout to back of house, ensuring we deliver on our customer commitments.Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.Managing operations in our petrol station (if applicable).People management, including performance and capability management, conducting disciplinary procedures, and ensuring accurate scheduling and pay.Occasionally assuming overall responsibility for store operations, providing direction and support to colleagues to deliver excellent service.What makes a great customer experience manager:Experience in line management within a fast-paced, operational environment.Obsessed with customer service and coaching teams to excel in this area.Proven ability to meet KPIs and performance indicators.Experience managing disciplinaries and employee relations issues.Comfortable leading store operations independently in the absence of senior management.Working for us has great rewardsSalary depends on experience, store size, complexity, and location. We offer a range of benefits, including:10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays.Annual bonus scheme based on company and individual performance.Free food and hot drinks in all stores.Generous holiday entitlement, maternity, and paternity leave.Pension scheme with 4-7.5% employer contributions.Sainsbury’s share scheme for employee investment at discounted rates.Wellbeing support including emotional, legal, and financial advice.Colleague networks for support and development.Cycle to Work scheme for purchasing bikes and cycling equipment.Discounts on gym memberships, restaurants, holidays, and retail vouchers.An inclusive place to work and shop:We are committed to diversity and inclusion, providing resources, development opportunities, mentorship, and celebrating diversity through initiatives and events. We support colleagues with family and caring responsibilities and aim to create a welcoming environment for all. To learn more about our inclusivity efforts, please visit

here .If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.Leading in our stores:Our management teams are the driving force behind our success. With strong leadership and a passion for service, they empower teams, ensure product availability, uphold safety standards, and deliver seamless operations. Their hands-on approach creates a rewarding work environment and a superior shopping experience for customers. This is how we bring our purpose to life, one action at a ..... full job details .....