Customer Experience Manager

Are you a passionate Customer Experience Manager or a Sales Support Manager who enjoys being at the centre of a fast-moving business, solving problems, coordinating teams and ensuring customers receive a first-class service? Are you looking for a role where you can genuinely influence the customer journey and grow with an ambitious, multi-brand business? If so, this could be the opportunity you''ve been waiting for.We are currently recruiting for a Customer Experience Manager on behalf of a growing and highly successful East Midlands-based group of businesses operating across e-commerce, manufacturing, engineering and consumer products.As Customer Experience Manager, you will act as a key link between customers and internal teams, helping to ensure the smooth coordination of orders, communication and issue resolution across multiple brands.Benefits:Salary up to 35,000 may be some wiggle room for the right candidateLocation: Tuxford, NottinghamAnnual leave: 33 days including bank holidays - increasing with length of serviceComprehensive onboarding and training from day oneOngoing support and cross-functional exposure across the wider businessHybrid working flexibility once established in the roleEmployee referral scheme and additional company benefitsCompany socials, charity events and a collaborative team cultureKey ResponsibilitiesManage customer enquiries and communications across multiple brands within the groupSupport the sales team with customer updates, order ..... full job details .....