Customer Experience Manager

Customer Experience ManagerLocation: BirminghamSalary: £35,000 - £42,000 per annumJob Type: Full-Time PermanentShape the Future of Customer ExperienceAre you passionate about delivering exceptional customer experiences and driving continuous improvement? Do you thrive on using customer insight to influence change and improve business performance?We''re looking for an experienced Customer Experience Manager to lead the development and delivery of a customer-focused strategy, ensuring every interaction delivers outstanding service. This is an exciting opportunity to take ownership of customer experience, complaints management and customer insight while working closely with senior leaders to drive positive change across the organisation.The RoleAs Customer Experience Manager, you''ll be responsible for developing and implementing a customer experience strategy that improves customer satisfaction, loyalty and retention. You''ll oversee the complaints process, manage the Net Promoter Score (NPS) programme, analyse customer feedback and identify opportunities to improve services, processes and the overall customer journey.Working collaboratively across multiple departments, you''ll champion a customer-first culture, influence key stakeholders and support continuous improvement initiatives that deliver measurable results.Key ResponsibilitiesDevelop and implement a customer experience strategy that delivers measurable improvements in customer satisfaction and loyalty.Lead ..... full job details .....