Customer Experience Manager Luxury Retail

Job Title: Customer Experience ManagerLocation: London Head OfficeContract Type: PermanentWorking Pattern: Full TimeAre you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a Customer Experience Manager!At this organisation, they pride ourselves on thier unwavering commitment to quality and service. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier customers around the globe. This role is pivotal in enhancing client relationships and ensuring a seamless experience across all touchpoints.The RoleIn this hands-on position, you will be the heart of the Customer Service function. You''ll take full ownership of customer communications across eCommerce and related channels. Your expertise will ensure that every interaction reflects the brand values and craftsmanship.Key Responsibilities:Deliver exceptional customer service to a global clientele across email, phone, and digital platforms.Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care.Provide confident product knowledge and styling guidance to support sales and boost client confidence.Build and maintain long-term client relationships, ensuring a considered experience from start to finish.Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed ..... full job details .....