Customer Experience Manager

Customer Experience Manager Tamworth, Staffordshire (Hybrid-Working) Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: Proven experience in a customer experience, customer success, technical account management or service delivery role. Professional, customer centric and presented in a great manner for both customers and team Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork. Demonstrated ability to coordinate cross-functional teams and manage customer expectations. Excellent communication skills with the ability to translate technical concepts into clear customer-friendly language. Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience. Strong background in engineering, technical operations and clean-tech/energy systems. Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable not essential. Experience with HubSpot highly advantageous. The Opportunity: My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their ..... full job details .....