Customer Experience Manager

Overview We are looking for a proactive and customer-focused Customer Experience Manager to join our growing team. This is a varied and rewarding role that combines customer service, account management, order processing, and business development activities. You will be responsible for ensuring customers receive an exceptional experience at every stage of their journey, from initial enquiry through to order fulfilment and ongoing account support. The role also involves developing relationships with local businesses, identifying opportunities for growth, and visiting customers when required. This position would suit someone with strong communication skills, a commercial mindset, and a passion for delivering outstanding customer service. Duties include Manage and respond to customer enquiries via email, telephone, and online channels. Build and maintain strong relationships with new and existing customers. Develop local sales opportunities across a wide range of businesses and industries. Visit customer sites to strengthen relationships and understand their requirements. Process customer orders accurately and efficiently from initial enquiry through to delivery. Monitor order progress, ensuring customers are kept informed throughout the process. Resolve customer queries, complaints, and service issues in a professional manner. Work closely with internal departments including sales, operations, logistics, and finance. Identify opportunities to increase sales and improve ..... full job details .....