Customer Experience Manager (Housing)

Job Title: Customer Experience ManagerContract Type: PermanentLocation: BirminghamWorking Pattern: Full Time Are you passionate about enhancing customer experiences in the housing sector? Do you thrive in dynamic environments and have a flair for creating engaging customer interactions? Our client, a leading organisation in the housing industry, is seeking a dedicated Customer Experience Manager to join their team and champion customer satisfaction! About the Organisation:With a strong commitment to providing outstanding housing solutions, our client is dedicated to fostering a positive and inclusive environment for their customers. They believe that exceptional customer experiences are the cornerstone of their success, and they are eager to enhance their team with a talented Customer Experience Manager who shares this vision. Key Responsibilities:In this pivotal role, the Customer Experience Manager will be responsible for: Developing and implementing strategies to improve customer interactions and satisfaction across all touchpoints. Analysing customer feedback and data to identify trends and areas for improvement. Leading a team of customer service representatives, providing training and support to ensure high-quality service delivery. Collaborating with various departments to align customer experience initiatives with business goals. Establishing performance metrics and reporting on customer experience KPIs to drive continuous improvement. What Our Client Offers: A ..... full job details .....