Customer Experience Manager (Housing)

Job Title: Customer Experience ManagerContract Type: PermanentLocation: BirminghamWorking Pattern: Full TimeAre you passionate about enhancing customer experiences in the housing sector? Do you thrive in dynamic environments and have a flair for creating engaging customer interactions? Our client, a leading organisation in the housing industry, is seeking a dedicated Customer Experience Manager to join their team and champion customer satisfaction!About the Organisation:With a strong commitment to providing outstanding housing solutions, our client is dedicated to fostering a positive and inclusive environment for their customers. They believe that exceptional customer experiences are the cornerstone of their success, and they are eager to enhance their team with a talented Customer Experience Manager who shares this vision.Key Responsibilities:In this pivotal role, the Customer Experience Manager will be responsible for:Developing and implementing strategies to improve customer interactions and satisfaction across all touchpoints.Analysing customer feedback and data to identify trends and areas for improvement.Leading a team of customer service representatives, providing training and support to ensure high-quality service delivery.Collaborating with various departments to align customer experience initiatives with business goals.Establishing performance metrics and reporting on customer experience KPIs to drive continuous improvement. What Our Client Offers:A vibrant and ..... full job details .....