https://jobs.co.uk/job/customer-experience-manager-gi-group--f1e44e60-2731-478e-a870-5a80475089de RSS feed for Customer Experience Manager at Gi Group. en-gb Sat, 27 Jun 2026 22:59:49 GMT https://jobs.co.uk/job/customer-experience-manager-gi-group--f1e44e60-2731-478e-a870-5a80475089de https://jobs.co.uk/job/customer-experience-manager-gi-group--f1e44e60-2731-478e-a870-5a80475089de Sat, 27 Jun 2026 11:52:47 GMT Location: City | Salary: 40510.00-40510.00 Annual | Type: Permanent | Customer Experience ManagerSalary: 40,510 + Excellent Civil Service BenefitsLocation: Birmingham or Cardiff (Hybrid Working -2 days in the office)Permanent Full Time 37 hours per weekGi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager.This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management.THE ROLEAs Customer Experience Manager, you will: Spearhead and coordinate CCW''s suite of customer experience assessments of water companies. Build strong relationships with internal and external stakeholders, acting as a trusted and credible representati... Permanent